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5-DAY SIX SIGMA GREEN BELT (FINANCE & SHARED SERVICES)
Course Fees (Canadian Currency)
1 person: $3,750.00 per person
2 people: $3,150.00 per person
3+ people: $2,765.00 per person
Members of Canadian Boards of Trade or International Society for Six Sigma Professionals (ISSSP) eligible for 10% discount.
CALENDAR: TORONTO OTTAWA & CALGARY REGISTER NOW
While the concepts and philosophies of Six Sigma are universal, many of the Six Sigma tools and methods developed for manufacturing and process industries do not readily apply in the finance & shared services environment. This five-day accelerated training program provides organizations with a cost-effective, high-impact solution for their training needs, which will allow them to leverage the very best that Six Sigma has to offer, thereby dramatically improving their customer satisfaction and shareholder value.
Designed specifically for finance and shared services, this unique program consists of over 30 interactive workshops that provide participants with the foundation for Six Sigma project success, including statistical and analytical tools, as well as change management, leadership, and project management skills. All e-Zsigma training is derived from a common curriculum and as such, Green Belts will be well-equipped to assume proactive support roles for both Champions and Black Belts, as well as lead Six Sigma process improvement projects of their own.
Employing an Adult Learning Model, participants can apply newly-acquired Six Sigma tools and methods to actual process improvement projects over the course of training, enabling immediate benefit from your Six Sigma training investment.
This Six Sigma Green Belt curriculum consists of five days of training that is conducted over a two month training cycle: Session 1 (3 days), Session 2 (2 days). Trainees will be required spend time between sessions applying the concepts and tools learned to their assigned process improvement project, as well as preparing for their next training session.
At the end of each session of training, participants will develop an action plan for their projects, which will be reviewed by their Master Black Belt instructor. If necessary, additional project coaching after the completion of Session 2 training can be arranged.
Session 1 Objectives: Define, Measure & Analyze
After completing the first three days of training, participants will be able to gather any remaining information required for their project charter, and launch their process improvement projects.
- Explain Six Sigma fundamentals (program and concepts) & DMAIC project methodology
- Establish & manage a project team
- Perform a CTQ Tree drill down to key processes
- Complete a process flow & value stream map
- Construct a Cause & Effect diagram
- Use CSM & other forced ranking tools to prioritize information
- Prepare & execute a data collection plan
- Prepare a Pareto analysis
- Establish key process metrics
- Prepare & interpret a histogram
Workshops - Session 1
- Introduction to Six Sigma
- Six Sigma Performance
- Project Charter
- Cost of Poor Quality
- CTQ (Critical to Quality) Tree
- Process Flow Mapping
- Input and Output Variables
- Cause & Effect Diagrams
- Characteristic Selection Matrix
- Pareto Charts
- Variation Concepts & Process Variability
- Project Management & Facilitation
- Characterizing a Defect
- Common & Special Cause
- Data Collection Planning
Session 2 Objectives: Analyze, Improve & Control
This final two days of training will enable the student to complete their analysis of the key processes being improved, as well as determining and confirming the process changes that will be initiated. The focus will also shift from “Improvement” to “Control” so that long-term sustainability of improvements can be achieved.
- Evaluate process variation & characterize defects
- Conduct a Risk Analysis (PFMEA, FTA)
- Create Dispersion Diagrams
- Conduct Surveys and Interviews for data gathering
- Design and execute a data collection plan
- Construct a Fault Tree Analysis
- Apply fundamental Lean Service concepts and tools
- Introduction to Quality Function Deployment
- Create and execute a process control plan
- Successful project closure
Session 2 Workshops
- Failure Mode & Effects Analysis (PFMEA)
- Process Metrics & Descriptive Statistics
- Fault Tree Analysis
- Dispersion Diagrams
- Regression
- Process Rationalization
- Regression
- Value Stream Mapping
- Lean
Enterprise
- Project Closure
Additional Topics Covered
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Project Team Selection
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Customer Focus
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Affinity Diagrams
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Customer Surveys
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Interviewing Techniques
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Benchmarking
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